Refunds, Returns, and Subscription Cancellations Policy

This policy was last updated on June 18, 2024.

You should love our products and services. However, if you’re unhappy for some reason, this is our refunds, returns, and subscriptions cancellation policy. Here's what you should know for each product and service.

Consulting, Memberships, Trainings, Live Events, Workshops & Programs

Refunds on consulting, memberships and other subscriptions, trainings, live events, workshops, and programs are governed by specific terms and conditions of those services and products. To the extent there is a conflict between the refund and cancellation policies on this web page and the terms and conditions of the consulting, membership, training, live event, workshop, or program you purchased, the terms and conditions of the related consulting, membership, training, live event, workshop, or program agreement will govern.

For tickets to live events and workshops, no refunds will be allowed thirty (30) days prior to the event/workshop commencement date because of the cost of securing the venue. However, tickets are transferable to another individual up to seven (7) days prior to the first day of the event or workshop.

Non-Subscription Digital Items

Less Than $130

If the purchase price is less than U.S. $ 130 for a product delivered in electronic (digital) format (e.g., eBooks), there are no refunds. All sales are final. No exceptions.

$130 or More

If the purchase price is U.S. $130 or more for a digital product, if you are dissatisfied at any time during the first thirty (30) days after purchase, simply ask for a full refund. As a condition for receiving the refund, you will be required to destroy all copies of the digital product within your possession or control. We may ask you to complete and submit to us a signed Affidavit of Destruction before issuing the refund.

Physical Items - First 30 Days

Full-Price Items

If you paid full-price, and you are dissatisfied at any time during the first thirty (30) days after purchase, simply return all physical products we shipped to you and ask for a full refund.

We will issue a full refund if the item(s) were not worn, washed, damaged, or altered in any way. This means returned products must be in merchantable condition (i.e., we could resell them because they're in good unused condition).

Sale Price Items

Less than $130

If the purchase price is less than U.S. $ 130, there are no refunds. These sale items may not be returned or exchanged for any reason. All such sales are final. No exceptions.

$130 or More

If the sales price is U.S. $130 or more, if you are dissatisfied at any time during the first thirty (30) days after purchase, simply return all physical products we shipped to you and ask for a refund.

Physical Items - After 30 Days

Full-Price Items

If for some reason you are dissatisfied more than thirty (30) days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you and ask for a refund of any part of the purchase price you have paid in the last 30 days.

We will refund that portion of the purchase price if the item(s) were not worn, washed, damaged, or altered in any way. This means returned products must be in merchantable condition (i.e., we could resell them because they're in good unused condition).

Sale Price Items

No refunds. Sale items may not be returned or exchanged for any reason. All such sales are final. No exceptions.

Calculation of Refund or Exchange Amount

Refunds

If you are eligible for a refund on a physical product, you will be credited the amount you paid for the returned item(s), including taxes. You will not be refunded the original shipping charges.

Exchanges

For exchanges of an eligible physical product, you will be credited the amount for the returned item(s), including taxes. Unless the exchange is due to a defective physical item or order, you will also be solely responsible for return shipping charges.

How to Ship Returns

If you are not satisfied with the quality of a full-priced item, please email your order information to request a refund by email to [email protected] and we will send you a return form to complete.

To obtain a full or partial refund under this policy, physical products must be shipped at your expense with a completed return form and copy of your purchase receipt to the address listed below:

Glass Box Consulting Ltd
PO Box 159
Canby, Oregon 97013-0159
USA

Glass Box Consulting Ltd returned products must be in merchantable condition (i.e., we could resell them because they're in good unused condition).

Shipment and Risk of Loss

We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.

When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g., a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g., U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.

Subscription Cancellations

First 30 Days

If you are dissatisfied at any time during the first thirty (30) days after purchase of a club membership or other subscription from us, simply ask for a full refund. As a condition for receiving the refund, you will be required to destroy all copies of subscription materials within your possession or control. We may ask you to complete and submit to us a signed Affidavit of Destruction before issuing the refund.

After 30 Days

When you cancel your subscription, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

Example: If you subscribed in January, and we process cancellation of a monthly subscription on March 15th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee or prior months’ fees either. You will neither be billed for nor receive the benefits of the cancelled subscription after March.

If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.

Example: If we process cancellation of an annual subscription in June that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. Because it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/membership number (if you have one) can also speed up the process of honoring your request.

We will confirm your subscription has been cancelled by either email or postal mail.

If your subscription is cancelled by either party for any reason or no reason whatsoever, we reserve the unilateral right to ban you (for any reason or for no reason whatsoever) from subscribing again or purchasing goods or services from us in the future.

Artificial Intelligence Tools

We may use third-party artificial intelligence (AI) software applications and other tools (collectively, the “Third-Party AI Tools”) to handle online customer service functions. Please review this website's Privacy Policy for more information. If you don't want us to use Third-Party AI Tools to process your written request for a refund or subscription cancellation, then you should timely make your request by first class postal mail to the address listed below in the “Contacting Us” section of this policy.

Contacting Us

Email your refund or subscription cancellation request by email to [email protected]. Please include the words "Refund Request" or “Subscription Cancellation Request” in the subject line of your email.

When you communicate with us by email concerning a request for a refund or subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication.

Send your written request for a refund or subscription cancellation by first class postal mail to:

Glass Box Consulting Ltd
PO Box 159
Canby, Oregon 97013-0159
USA

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.

Please remember that asking for a refund but continuing to use products or services purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

Force Majeure

We, our principals, employees, independent contractors, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic or pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.

This Policy and Customer Agreements

ANY CUSTOMER AGREEMENT BETWEEN US (E.G. MASTER CONSULTING SERVICES AGREEMENT, MEMBERSHIP AGREEMENT, ETC.) SUPERSEDES THIS POLICY TO THE EXTENT THERE IS ANY CONFLICT WITH THE TERMS AND CONDITIONS OF THE CUSTOMER AGREEMENT.

Data Privacy Request-Related Fees

Any fees charged to process a request made under a privacy law or regulation, whether the processing is voluntary or by legal mandate, are not eligible for a refund.

This policy is Copyright © 2008-2024 Law Office of Michael E. Young PLLC and licensed for use by Glass Box Consulting Ltd at GlassBoxConsulting.com. All Rights Reserved. No portion of this policy may be copied or used by anyone other than the licensee without the express written permission of the law firm as copyright owner.